If your item arrived damaged or you received the incorrect item, we are happy to arrange for a prompt replacement. Request for a replacement can be submitted to our email firstname.lastname@example.org
Please ensure that your items meet all of the following returnable conditions:
- Has clear photo proof of the defect or wrong item
- Defect or wrong item delivery submitted within 72 hours of delivery
- New condition and unused
- Original packaging
- Item is not marked as “As-Is” or “Final Sale” (indicated on the product page)
Design Indulgences reserves the right to reject any returns if the item that does not meet all of the above conditions.
For more details, please read our Terms and conditions here.
How will I get my refund?
Your request will be processed within 5 – 7 business days after we have received your return. Refunds will be issued using banking details from your purchase.
All refunds will be credited to the customer’s original form of payment. If the order was paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the funds will be refunded into the customer’s account.
If the incorrect item(s) is being delivered
Customer may reject and request to return the item(s) received on the spot during the delivery session prior to acknowledging receipt of the item(s) in good and agreeable condition.
Customers are to contact our customer service crew by email within 72 hours of the received date. We will arrange to send the correct item without any additional charges.
Defective Product Return Eligibility
For returned items, a full refund will be credited for defective products. For non-defective items, a refund excludes all shipping and associated fees.
Please ensure that returned products meet all of the following returnable conditions:
Design Indulgences will not entertain any requests for return or exchange due to differences in shades of colour, unless colour of the product(s) received are completely different from what was described or shown in the picture in Design Indulgences.
All return requests must be approved by Design Indulgences before proceeding with the following steps.
The return or exchange of a purchased product must be reported to the Customer Service team within 48 hours from the receiving date. The customer must provide pictures of defective / damaged item(s) and email us at email@example.com. Any damaged or faulty claims after two (2) days of delivery will not be accepted as a refund.
For any returns requested due to manufacturing defects or our negligence, we will bear all incurring costs to ensure the customer receives the item(s) as per the purchase order.