Upon receiving a claim covered by this Warranty, Design Indulgences may elect to provide repair of the damage. If we are unable to repair the product, you may select a new replacement in equal or lesser value to the original purchase price, or opt for a refund.
The warranty does not cover the following:
- Normal wear and tear. Fabrics and leathers will fade and crease. Foam and fillings will soften and form to the shape of the user over time.
- Defective as a consequence of misuse, accident, lack of proper care and maintenance, or handling in transit.
- Any product modification by consumers or other parties not authorised by Design Indulgences will void this Warranty.
Design Indulgences reserves the right to reject any returns if the product does not meet all of the above conditions and if it’s no longer in an acceptable condition due to wear and tear, misuse, abnormal usage, etc.
We reserve the right to amend these Terms and Conditions and our policies at any time at its sole discretion without prior notice. All amendments to these Terms and Conditions, including our policies will be posted on our website effective immediately. Your continued use of the website constitutes acceptance of the amended Terms and Conditions.
Non-furniture and decorative items including but not limited to Paintings, Rugs, Fux Plants, Floor Lamps, Table Lamps Electronics, Pillows, Bolsters, Cushion Covers & Inserts, Bedding Covers, Towels, Mats, Bathroom Accessories, and other hygiene-related products are not covered by any warranty.
| ITEM OR PART | WARRANTY DURATION |
| Frame, spring, and webbed seating system used in Upholstered and Leather Sofa and Sofabed | 3 years |
| Frame used in Dining Tables, Dining Chairs and Side Tables | 3 years |
What does this warranty NOT cover?
This warranty does not cover any loss or damage suffered by you or anyone else arising from:
- Daily or accidental wear and tear
- Modification of product that has not been authorised in writing
- Exposure to extreme temperatures (under sunlight) or humidity
- Misuse, negligence or abuse of the product
- Improper maintenance
- Unauthorised repairs
Products and parts not covered under this warranty
Warranty does not apply to:
- Fabric covers
- Leather covers
- Coated fabric covers
- Cushions
- Seating furniture made of rattan, bamboo, or other natural fibers
- Accent chairs
- Pouffes
Order Cancellation / Amendment
- If the customer wishes to amend or cancel the order, please contact us by email support@designindulgences.com within 2 working days from the order date. The customer is to provide their Design Indulgences order number and the details of the amendment they would like to make, and we will confirm once the amendment has been made.
